Internship Report (Master of Business Administration)

Permanent URI for this collectionhttps://hdl.handle.net/10361/28436

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Open Access
The impact of portfolio diversification on long-term investment performance
(BRAC University, 2026-04) Ullah, Md. Sahan; Hoque, Mohammad Enamul; BRAC Business School
Diversification of portfolio is considered one of the cornerstones of portfolio management largely because of its risk-reducing capabilities while sustaining a steady return stream. Diversification was conceived under Modern Portfolio Theory. The strategy helps allocate assets across multiple asset classes, sectors, and securities in a managed way for reducing non-systematic risk. Notwithstanding the theoretical rationale and support for such a strategy, its effectiveness in emerging markets such as Bangladesh still lies in unproven territory. In this research, the effects of diversification on portfolios have been observed on the basis of diversified and non-diversified portfolios with respect to the capital market of Bangladesh. Based on the secondary data for the long-term period, portfolios have been made using equities, bonds, and mutual funds, and various performance measures such as return, standard deviation, Sharpe Ratio, Maximum Drawdown, correlation, and covariance have been applied on them. Empirical results show that diversified investment portfolios are much less volatile with lower drawdowns than concentrated stock portfolios, but with more stable risk-adjusted returns. The addition of negatively correlated or less correlated assets, especially bonds, was crucial in improving the stability of the investment portfolios, especially in times of turmoil like the COVID-19 crisis. Despite the occasional superior return in the non-diversified portfolio, the risk on the downside was considerably higher. In conclusion, the results of this study indicate that asset diversification is crucial to the stability of investments in emerging markets. It should allow investors to understand the value of investing in a multi-asset strategy to achieve sustainable returns on their investments.
Open Access
Brand positioning and consumer perception: A study of bKash vs. Nagad
(BRAC University, 2026-05) Mim, Tasnim Nusrat; Islam, Mohammad Shahidul; BRAC Business School
This case study examines brand positioning and consumer perception of two leading mobile financial service (MFS) providers in Bangladesh, bKash and Nagad, within a rapidly expanding and highly competitive fintech market. Driven by increasing mobile phone penetration and the need for greater financial inclusion, MFS has transformed everyday transactions, particularly for unbanked and rural populations. The study explores how bKash and Nagad differentiate themselves in a market shaped by trust, price sensitivity, convenience, and accessibility. bKash has positioned itself as a secure and reliable financial ecosystem through first-mover advantage, a large agent network, and diversified service offerings. In contrast, Nagad has emphasised affordability, government affiliation, and accessibility for rural and low-income users. Using a mixed-method approach, including a survey of 350 respondents and analysis of secondary data, the study finds that consumer preferences are segmented rather than uniform. bKash is perceived more positively on trust, security, and user experience, whereas Nagad performs better among price-sensitive and previously underserved segments. The findings also indicate growing dual-platform usage, with consumers selecting platforms according to transaction type. The study concludes that successful brand positioning in emerging fintech markets depends on balancing trust, affordability, and accessibility while adapting to regulatory developments and evolving consumer expectations. Page
Open Access
Managing compliance in a healthcare SaaS organization: Internal and external audit practices at Therap
(BRAC University, 2026-05) Touhid, Md. Touhiduzzaman; Akhtar, Afsana; BRAC Business School
This report mainly examines how compliance functions and audit activities are performed at Therap (BD) Ltd., a healthcare SaaS company that deals with sensitive health related information. I did this on my internship between November 2025 and April 2026, where I was working on audit prep, evidence validation, document review, training compliance tracking, aiding with vendor risk, and answering auditors. The report examines how such tasks create actual governance in a regulated technological sector, rather than viewing compliance as a formality. The investigation follows a qualitative paradigm methodologically because it has relied on first-hand involvement, systematic observation, and the examination of non-confidential records. The subject of discussion is the interaction of audit processes, documentation procedures, risk management, and controls, which relate to training in a multi-framework setting due to regulatory requirements, including HIPAA, SOC 2, and others. It also reflects on the overall organizational environment of Therap, where secure systems, coordination, and discipline of processes are essential to the day-to-day affairs. The results indicate that Therap maintains a fairly effective compliance environment, with frequent review cycles, centralized documentation procedure, and team interdependence. Simultaneously, the analysis reveals the following real-world issues, such as delays in evidence gathering, the need to manually map similar requirements across frameworks, cross-team dependencies, and time zone coordination. The issues are not indicative of a weak control environment but rather are a mirror of the complications of multi-framework compliance in a real organizational setting. Lastly, audit work at Therap is not lower than what the outside world requires. They contribute to a better system of governance and risk management within the organization, a high level of accountability, disciplined documentation, and continuous improvement. The report suggests enhancing evidence aggregation, implementing AI automation to eliminate redundant activities, formalizing pre-audit activities, specifying response timelines, and improving monitoring through visualization in the form of dashboards, among other measures.
Open Access
Strategic integration of innovation and sustainability adopted by BRAC Bank PLC to achieve sustainable digital transformation
(BRAC University, 2026-05) Hossen, Azgor; Rahman, Muhommad Azizur; Chowdhury, Suman Paul; BRAC Business School
This paper takes a close look at how BRAC Bank PLC handles sustainability and innovation, emphasizing on how the bank weaves ESG (Environmental, Social, and Governance) principles into its day-to-day work to build a banking model that’s set for the future. Three main sections here: my internship experience, an overview of the organization, and the main project analysis. First, I discuss the work I performed as a Universal Officer—my daily tasks, the key lessons I gained, and how I saw digital transformation and sustainable branch operations play out up close. There’s a big focus on what skills I picked up and how strategic moves toward sustainability actually changed how the bank works. Next, I present a full picture of BRAC Bank PLC itself: its vision, mission, values, how it’s structured, roles and responsibilities, and how the bank’s financials have held up over time. The final section digs into BRAC Bank’s commitment to sustainability. At this section, I explain how the “3P” approach—People, Planet, and Prosperity—shows up in real-world policies, from green finance and responsible lending to programs that boost financial inclusion. I also look at digital innovation, like paperless banking and omni-channel service, and review how effective BRAC Bank’s governance really is when it comes to being sustainable. The report highlights how BRAC Bank stands out as a green banking leader, thanks to its investments in renewable energy, backing for small businesses and women entrepreneurs, strong ESG reporting, and smart positioning in the market using SWOT and VRIO analyses. I also measure the bank’s financial performance over the past five years with growth stats and ratio reviews. In conclusion, I suggest that BRAC Bank should double down on its digital presence, fine-tune its sustainability reporting, broaden its reach into other industries, and stay even more collaborative with regulators—to establish itself firmly as a pioneer in sustainable banking in Bangladesh.
Open Access
Demand forecasting of Jamuna Denims Ltd.
(BRAC University, 2025) Khan, Muhammad Faysal; Halim, Zaheed; BRAC Business School
After completing my internship in the Commercial Department, I have continued my career with Jamuna Denims Ltd. and this report is presenting a thorough insight of the demand forecasting procedures of this company. Based on my internship and existing job, this paper analyzes the company's method for forecasting demand for denim products by combining theoretical ideas with practical experience. Here, I am using forecasting techniques including time series models, moving averages and exponential smoothing to predict future product demand of this field. Despite the use of statistical techniques, it was clear that seasonality, global economic volatility and the rapidly evolving textile industry may decrease its effectiveness. Therefore, shifting toward assumption based forecasting can enhance the customers’ experiences and also getting feedback from them can increase more reliability. However, this paper gives an accurate representation of how demand planning directly affects production efficiency, inventory control and customers’ satisfaction by using accurate previous data and their viewpoint. In addition, the paper identifies the difficulties in predicting actual market activity and offers specific suggestions for improving forecasting accuracy through the use of digital tools, hybrid models, and real-time data processing.
Pathao’s marketing challenges of sustaining growth and brand trust in the competitive ride-sharing market
(BRAC University, 2026) Mitu, Shaheda Kabir; Islam, Mohammad Shahidul; BRAC Business School
This case describes the critical marketing challenges Pathao has in upholding long term brand trust amongst an intensely competitive ride sharing scenery. As a native market leader that constructively diversified into an excellent-app development, Pathao must strategically defend its position against big all-encompassing and local rivals. The main issues studied include striking a balance between competitive pricing and long-term driver incentives, guaranteeing constant service quality and rider professionalism, and resolving important user concerns about security and safety. To sustain in market Pathao needs to have focused investment in service reliability, proactive trust building protocols, and continuous technological enhancement to align with Pathao’s value proposition.
Open Access
General banking activities of Bank Asia limited (Bashundhara branch)
(BRAC University, 2025-06) Lean, Nusrat Jahan; Islam, A.B.Mirza Md Azizul; BRAC Business School
Now a days Modern Banking presents an extensive variety of economic services which includes credit, funds, and payment services. Establishing a good brand image of honesty to the shareholders is the vital characteristic of banking process. Internship program is an extensive process which helps a student to attain realistic understanding along with theoretical. Any Study which has no relation with on the job learning is actually not a learning at all and doesn’t help to recognize genuine situation of business world. I have obtained a huge bunch of practical knowledge on General Banking procedures performed by Bank Asia- Bashundhara Branch by getting chance to do internship here. As part of completing my post-graduation, I needed to complete a three month period of Internship program. I got selected at Bank Asia Ltd for internship. At Bank Asia I was consigned to do my intern in general banking section. In General Banking activities I took the opportunity to learn about as much as possible while I was working on the division. As one of the first generation commercial banks in Bangladesh Bank Asia proudly provides expert banking services and contributes to both social and economic development of the country. It has been able to set up one of the biggest networks in the country having 136 branches in different districts and providing excellent and error free services to its customer. The first and foremost intention and planning of Bank Asia Limited is to play a primary role in the financial activities of the country. Through adapted service, inventive practices, vibrant advance and well-organized administration, it has made a distinct mark in the area of private banking division. Through an imaginative credit policy, it is also decisively occupied in the improvement of business, trade, and production. Since General Banking is the main point of discussion in this report that is why I mostly discussed its diagnosis and necessity. General banking operation includes general account’s opening, requirements of opening accounts, schemes, rate of interest on deposit, cheque clearing and bills department sections, collection section, local remittance department and customer services.
Open Access
HR’s role in managing payroll systems in Fashiontex International Limited
(BRAC University, 2024) Chhonya, Mehazabin Alam; Andalib, Tarnima Warda; BRAC Business School
My internship at Fashiontex International Limited enabled me to conduct a comprehensive investigation into the manual payroll management system and HR role in payroll efficiency, with precise compliance and employee satisfaction. The survey was conducted with 20 employees, each answering questions based on the Likert scale-measurement rating the payroll process through different aspects. The result favored a great share of positive opinion for compliance, nevertheless highlighted doubts about the correctness of payroll processing and need for technological innovations. Data analysis also revealed that while employees were grateful for timely payroll handling, they wished for greater automation-taking out the manual connections. A substantive outline will forward the workability of payroll management to be improved by enhancing employee satisfaction and retention in the company. My internship experience has given me more realization about the way HR traditionally worked for the garment industry, experimenting with how effective operations of a payroll system could be an enabler for organizational survival and success.
Open Access
Impact of HR Information System (HRIS) on HR processes at Renata Limited
(BRAC University, 6/18/2025) Momo, Sadia Islam; Chowdhury, Suman Paul; BRAC Business School
Renata Limited, one of the leading pharmaceutical companies in Bangladesh. The main goal of this report is to evaluate the impact Empress has had on HR operations' accuracy, productivity, and efficiency. To digitize and optimize its human resources operations, such as payroll, attendance, leave management, recruitment, employee record management, and vehicle management, Renata Limited introduced Empress in 2016. This report analyzes the effectiveness of Empress using both qualitative and quantitative approaches, including surveys given to 22 HR employees. Empress improves data accuracy, reduces manual workload, and enhances departmental productivity as a whole. Most HR employees from this survey are quite satisfied with the software's functionality and use it on a day to day activities. Additionally, Empress facilitates quick decision-making and improves adherence to labor regulations. Renata's HR department has a transformative impact because of HRIS. Through a more data-driven and streamlined approach, the system has allowed the company to manage a large workforce effectively and has put it in a position to handle future HR challenges.
Open Access
Inventory management impact on total quality management of SMC Enterprise Limited FMCG goods
(BRAC University, 6/25/2024) Hoque, Arshadul; Islam, Md. Shamimul; Hoque, Mohammad Abdul; BRAC Business School
This report, which is produced in the form of a report, summarizes the intern's work experience in SMC EL's overall Supply Chain Management activities. The main objectives of the program are to get practical experience in the area of supply chain management and to apply academic knowledge to the actual world of business. The other objective is to comprehend SMC EL's marketing plan for providing clients with customer service. The study is given in a descriptive manner, and the information was acquired from the personnel as well as from a number of books and business reports. There were a number of limitations when creating the study, with time being the primary one. This internship report goes into depth on the SMC's founding, history, array of products and services, mode of operation, etc. The mission and vision are also introduced briefly. Based on customer surveys utilizing the "Consumer Satisfaction of SMC PLUS" questionnaire and observations of their services, several strong aspects and some weak points have been discovered. SMC EL distinguishes itself from the competition by providing a wide choice of enticing offers and products that are beneficial for clients. This company is very technologically advanced, swiftly embraces new technology, and fosters a culture that is highly motivating for all of its employees. Additionally, SMC EL must focus on employee and customer satisfaction in order to stay up with the changing economic situation.
Open Access
E-banking & general banking activities of Dhaka Bank PLC
(BRAC University, 2025-04) Adiba, Humaira; Hafiz, Nusrat; BRAC Business School
This report presents the findings of my internship, which focused on the practical aspects of "e- banking and General Banking Activities" at Dhaka Bank Limited, specifically at the Karwan Bazar Branch. The distinction between theoretical knowledge and practical experience is significant. The insights provided by employees involved in general banking and other areas were instrumental in the completion of this report, which offers comprehensive and accurate information regarding my internship activities. Dhaka Bank Limited commenced operations on July 5, 1995, as a second-generation private bank. Throughout its journey, the bank has successfully realized the aspirations of its founders. Today, it stands as one of the foremost banks in the private sector, making a substantial contribution to the national economy. The bank's headquarters is situated in Naya Paltan, Dhaka, and it currently operates 100 branches along with three SME service centers across the country, continuously striving for excellence in service through its diverse products and offerings. General banking serves as the foundation for all banking operations. The internship report is a requisite component of my degree program. As part of the internship, I was placed at the Karwan Bazar Branch of Dhaka Bank Limited. Over the course of the three-month internship, I gained valuable insights into the operations of commercial banks. This report delves into the activities of Dhaka Bank at the Karwan Bazar Branch, highlighting its role as a leading non-governmental organization. It encompasses information regarding all commercial activities undertaken by the bank, with a primary focus on the General Banking system of Dhaka Bank Limited. The general banking operations include all routine activities conducted by the bank. In this report, I have elaborated on various types of account holders and account types, such as Savings Accounts, Current Accounts, Fixed Deposit Rates (FDR), Pension Saving Schemes (PSS), and other existing accounts, along with their respective rates and the various activities associated with General Banking.
Open Access
Utilizing AI to enhance HR processes: a study on its impact on employee Retention at Venturas Ltd.
(BRAC University, 2026-02) Rahat, Md. Redwanul Islam; Andalib, Tarnima Warda; BRAC Business School
This report summarizes my internship at Venturas Ltd., It is a Japanese IT company based company in Bangladesh and they are specialized in managing IT projects from Japan for Bangladeshi engineer’s. My focus became on HR capabilities, specifically integrating AI into HR tactics and participating activities and growth employee engagement and focus on employee retention. The company can benefit from understanding how technologies like AI can improve HR by helping to implement AI-powered tools, organizing employee engagement events Key takeaways include the importance of data-driven decision-making and employee flexibility. Based on my findings, I recommend ongoing training for HR professionals in the use of AI and fostering a culture of innovation to continuously improve HR practices. Overall, this experience demonstrated how AI affects HR at Venturas Limited for helping employee retention and its importance in the changing IT landscape.
Open Access
Customer feedback on SSLCOMMERZ for enhancing metro rail payment solutions
(BRAC University, 2026-02) Ahmad, Ha-meem; Andalib, Tarnima Warda; BRAC Business School
In this study, the crucial role that Human Resources (HR) plays at SSLCOMMERZ in allowing payment solutions for the Dhaka Metro Rail Project is investigated. This study also explores the feedback on the customers of using the metro rail usage. Data was collected from 100 respondent representing various occupations and industries from private professional sectors in IT finance and others. As Bangladesh begins to implement significant infrastructure development, the use of effective payment mechanisms is essential to the success of the project. The Human Resources department plays a crucial role in the process of recruiting and training skilled professionals who are capable of developing and implementing payment solutions that are tailored to meet the specific requirements of large-scale projects. The focus of this article is on human resource management strategies that, in addition to maintaining compliance and fostering collaboration among many stakeholders, synchronize talent management with project requirements. Additionally, it addresses the challenges that are experienced in the process of integrating payment systems within an infrastructure environment that is undergoing rapid change and makes recommendations for improvements to HR practices that will increase the efficiency with which these projects are supported. By increasing its human resources capabilities, SSLCOMMERZ has the potential to significantly contribute to the successful implementation of the Metro Rail Project, which will ultimately lead to the advancement of the transportation industry across the nation.
Open Access
Financial analysis of introducing renewable lithium battery storage system for Dongjin Longervity Industry Limited
(BRAC University, 2026-01) Islam, Shahidul; Hoque, Mohammad Enamul; BRAC Business School
I have been recruited as a Finance Intern at Dongjin Longervity Industry Limited. I have analyzed the market feasibility for introducing a lithium renewable battery storage system in Bangladesh. The nation’s energy demands have been increasing. There are possibilities of supportive government policies for renewable energy in the future. On the contrary, electricity costs have been rising. Thus, the lithium renewable battery market has potential growth opportunities. Dongjin has good networks with engineering firms, biomedical equipment manufacturers, and government projects. Thus, the company can think about introducing renewable energy storage solutions. Nevertheless, a complete analysis provides major opportunities and challenges. Regulatory unpredictability, huge initial investment costs, technological adaptation challenges, and economic instabilities affect consumer behavior and are the major challenges in this regard. Furthermore, environmental awareness regarding battery disposal as well as uncertainty regarding supply chain carry probable risks. Though these challenges linger in the corner, my analysis shows that going into this market would align with Bangladesh's sustainability goals. In the long run it will benefit Dongjin. To achieve the goal, Dongjin needs to focus on selecting strategic partners and exhaust their existing resources. Dongjin Longervity Industry Limited may avail a big piece of cake in the growing demand for sustainable energy solutions. They should foster an environment of long-term growth and profitability. This analysis will shed light on these vital points.
Open Access
Measuring performance of Pubali Bank Limited by camels rating system
(BRAC University, 2/26/2026) Robin, Abid Hasan; Mahi, Abu Saad Md. Masnun Al; BRAC Business School
This report is written as a part of the requirements for the Master of business administration degree at Brac university.This report explains the details of Pubali bank’s management, marketing strategies and also financial aspects, which will help readers to understand Pubali bank well.Camels rating has been done for the last five years in order to find the financial performance of Pubali bank in the banking sector.Financial data for this write up were taken from financial statements, which are pretty much available in the website. Moreover, information were also collected from the officers of bank and those information have been written in the report. Camels rating system has been done for the five years of the bank from the year 2020-2024 and rating have been given from 1 to 5 to each year. This report is concluded by showing how well Pubali bank performed over the last five years as a private commercial bank and recommendations have also been given for the bank to improve its situation.
Open Access
Compliance in action: observing labor law practices at HRPOOL
(BRAC University, 2025-08) Muntasir, Sk. Md.; Mazumder, Md Arif Hossain; BRAC Business School
This report is a summary of my three months internship experience with HRPOOL, a Dhaka-based HR consultancy firm that deals with recruitment services, labor law compliance services, and HR advisory services. My roles were to coordinate clients, assist in digital marketing, assist with recruitments and helped in compliance audits and policy documentation. The internship has given me an opportunity to put various theories of HR into practice in a real-life consultancy environment and excel in terms of multitasking, communication, as well as HR documentation. It is also discussed whether HRPOOL has a structure, what practices do they employ in the HR, what is their financial performance and do they use some HRIS tools such as BambooHR. The case study particularly pays attention to labor law compliance, i.e., how HRPOOL arranges its operation and delivery of services to its clients so that to be in conformance with the Labor Act, 2006, of Bangladesh. The thematic analysis of the interviews identifies similar omissions related to such areas as maternity benefits, and termination practices, prevalent among SMEs in particular. The report rounds off with strategic recommendations to improve the compliance support activities with the clients, digital tool support, and ethical consultancy practices towards a more sustainable HR environment in Bangladesh.
Open Access
IDP education Bangladesh Private Ltd.
(BRAC University, 2023-10) Karim, Md Azizul; Rahman, Syed Mahbubur; BRAC Business School
This internship report delves into the operations of IDP Education Bangladesh Limited, offering a comprehensive insight into its role within the realm of international education services. The internship, conducted from 1 June 2023 to August 31, 2023, provided a firsthand perspective on the company's functions, with a focus on departments like marketing, student services, and partner relations. IDP Education Bangladesh Limited emerges as a vital contributor to the international education pursuits of Bangladeshi students. The report highlights the company's efficacy in student counseling, IELTS test preparation, university placement, and visa assistance, underpinning its remarkable growth. The organization's commitment to fostering global education opportunities and employability for Bangladeshi youth is clearly evident. The report also recognizes challenges faced by the company, including market competition and pandemic-related disruptions. Recommendations are provided to enhance services, broaden the company's reach, and tackle these challenges effectively. In summary, IDP Education Bangladesh Limited stands as a key player in the Bangladeshi education landscape, empowering local students to pursue international education and forging a promising path for the future.
Open Access
Technology integration in human resource functions and practices: Fiber@Home Limited
(BRAC University, 2026) Chowdhury, Mayeesha Mursalin; Taher, Md. Abu; BRAC Business School
As a full time, employee in the role of Executive-Human Resources (Learning and Development), my internship report provides a detailed analysis of Technology Integration in HR Function and Practices at Fiber@Home Limited. The report examines to improve operational efficiency, accuracy, and strategic decision-making, how digital tools and systems are integrated across different HR roles. Learning and Development (L&D), Organizational Development (OD), HR Operations, Performance Management Systems (PMS), Employee Engagement, Disciplinary and Grievances Management, HR Analytics, Compensation and Benefits, and Talent Management highlighted in my study as these are main HR functions of Fiber@Home limited. My engagement in the overall Learning and Development function is highlighted. In this report, I have also highlighted how technology is integrated in HR functions and what further developments are necessary in such functions. The report also covered the challenges that I faced while preparing the report. Lastly. I have mentioned some suggestions for improving digital integration, analytics, and exposure to organizational systems and procedures in order to further develop HR function and practices.
Open Access
Business development strategies of Bondstein Technologies Limited
(BRAC University, 2024-12) Ether, Jennifer Binjali; Islam, Ekramul; BRAC Business School
My experience and contributions as a Business Development Intern at Bondstein Technologies Ltd. are summarized in my internship report. I actively participated in creating and implementing impactful marketing strategies that complemented the organization's overall objectives. Even though I worked in the Business Development team, my primary focus was on digital marketing. I worked directly with media agencies to select engaging creative material during my time there that spoke to our target audience on a variety of platforms. In addition, I took an active role in the creation of brand communication strategies, collaborating with the marketing team to improve our positioning and messaging in light of consumer preferences and market developments. With the help of market research and data-driven insights, we were able to create gripping stories that improved audience connections and brand perception. I learned so much about the complexities of creating and executing marketing campaigns in a fast-paced technological environment during my internship. During my tenure at Bondstein Technologies Ltd., I have enhanced my comprehension of marketing principles and refined my capacity to adjust and create in a swiftly changing industrial environment. Finally, this report provides a thorough summary of my experience as an intern at Bondstein Technologies Ltd., emphasizing the vital part I played in spearheading successful marketing campaigns that helped in the expansion and success of the business.
Open Access
An analysis of the recruitment & talent acquisition process at Meghna Group of Industries
(BRAC University, 2025-12) Rafin, Asifuzzaman Khan; Islam, M. Nazmul; BRAC Business School
The internship report "An Analysis of the Recruitment & Talent Acquisition Process at Meghna Group of Industries (MGI)" offers an in-depth look of the hiring procedures and difficulties in one of the biggest companies in Bangladesh.This report suggestsprovidingpractical information on the recruitment policies and systemsthat the human resources department of MGI has used to organize massive recruitment programs to meet the diverse workforce needs of its business units, which include manufacturing, logistics, textiles, and fast-moving consumer goodsand many more.As I worked in theHR department during my three-month internship, I was able to observe and carry out crucial duties such asscreening resumes, communicating with candidates, coordinating interviews, managing employee files,documenting, entering PMS dataand performingon boarding procedures. This study concludes that despite the systematic nature of the methods employed by MGI to acquire talents, which include identification, short listing, interviewing and on boarding of candidates, the system has several weaknesses. The high centralization of recruitment processes at headquarters, the administrative burden, and delays caused by coordination make large-scale recruitment campaigns ineffective. The department has not been using many HR technologies but still relies heavily on paper and manual communication; moreover, the recruitment process is complicated by the lack of standardized guidelines for documenting and assessing employees. Despite such challenges, the human resources department of MGI has a laudable track record of getting the right person in the right place at the right time, and this aspect has been attained through teamwork, multi-tasking and optimizing the available interns who enhance the operational efficiency significantly. The results highlight the extreme urgency of embracing digital hiring tools, decentralization of some HR processes, and a more standardized structure in order to increase productivity and improve the jobseeker experience. In addition to improving knowledge of business HR procedures, this report offers insightful suggestions for improving MGI's hiring process. As an intern, I saw the experience as a chance to develop real-world skills, comprehend actual HR difficulties, and close the knowledge gap between academic study and professional implementation.

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